After 17 years in the industry, it’s time to share our top 6 tips on how we keep clients happy and how
1. Be a partner, not just a product provider
A client has come to you
2. Ensure transparency, to create trust
3. Offer ongoing support
This may be the most important tip we have and the way we have made our own clients very happy! After launching a project don’t just drop and run. The most important part
4. With support, comes stability
If you have a supportive team, you have a stable team. We believe that success comes from stability and this means having a stable team, stable communication, a stable product and a stable service. At the end of the day, other qualities can only take you so far, but stability will take you to the end.
5. Be consistent
Consistency will do a myriad of things for you and your business. Firstly consistency allows accountability because it ensures you have a level of quality and service to live up to, and through this, consistency also allows you to undertake measurement. This means measuring the effectiveness of your project. Consistency also allows your business to establish a good reputation (if you’re consistently good of course) and in doing this, you can push and maintain a positive and effective business message.
Don’t listen with the intent to reply, listen with the intent to understand. You have to listen to your partners if you want to understand why your work is needed and will be of benefit. This also involves knowing and understanding the market and investing in R&D, so you can add value to the listening.
Let’s be real, from a clients perspective, recruiting to pay a team to do work for your business is hard. It requires an enormous amount of research,
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